Privacy Policy
At Citywide Travels, we prioritize your privacy and are committed to protecting your personal information.
Privacy Policy
Last updated: 19/10/2025
This Privacy Policy explains how Citywide Travels (“Citywide Travels”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit our websites, make a booking, or otherwise interact with us.
1) Who We Are & Contact (Data Controller)
Controller
Citywide Travels
Registered Address
Lower Roch Road, Rochdale, OL16 2AZ
London / United Kingdom
Email Privacy Desk
support@citywidetravels.com2) The Data We Collect
Identity & Contact
Name, email address, telephone number, country code.
Booking Details
Pick-up/drop-off, dates/times, passenger count, luggage, vehicle type, special requirements, flight/train numbers, terminal, notes to driver.
Account & Communications
Login details (hashed), preferences, support messages, call masking logs, feedback.
Payment Information
Transaction IDs, amounts, payment status, card last4 (we do not store full card numbers; payments are processed securely by Stripe).
Technical Data
IP address, device/browser details, cookies/analytics identifiers.
Supplier/Driver Data
Name, licensing/vehicle details, contact details, geolocation during active jobs.
Data Sources: Directly from you, from passengers booking on your behalf, from suppliers/drivers, from payment and communications providers, and (with your consent) via cookies/analytics.
3) How We Use Your Data (Purposes & Legal Bases)
Provide services: Create/manage bookings, dispatch vehicles, send booking confirmations and receipts.
Basis: Contract; Legitimate interests.
Support & safety: Call masking between driver/passenger, incident handling, lost property.
Basis: Legitimate interests; Legal obligation.
Payments & fraud prevention: Process/refund payments, prevent platform misuse.
Basis: Contract; Legitimate interests; Legal obligation.
Improve services & analytics: Platform performance monitoring, new feature development, usage trends.
Basis: Legitimate interests; Consent (for non-essential cookies).
Marketing: With your consent or where permitted by law; you can opt out anytime.
Basis: Consent / Legitimate interests.
Legal & compliance: Tax/accounting requirements, regulatory requests, defending claims.
Basis: Legal obligation; Legitimate interests.
We do not perform solely automated decision-making that produces legal or similarly significant effects. Auto-assignment to preferred suppliers may occur but remains subject to human oversight.
4) Sharing Your Data
We share data only as necessary to deliver our services or comply with the law:
- Suppliers/drivers: booking details and masked contact info to fulfil your trip.
- Payment processors: secure payment and refunds (Stripe).
- Communications providers: email/SMS/call masking to deliver updates and protect personal numbers.
- IT/hosting/analytics vendors: to operate and improve our platforms.
- Authorities/legal advisers: when required by law or to protect rights, users, and the public.
5) International Transfers
If we transfer data outside the UK/EEA, we use safeguards such as adequacy decisions or Standard Contractual Clauses. Contact us for details of current safeguards.
6) Retention
We keep personal data only as long as needed for the purposes above, then delete or anonymise it.
Indicative periods: bookings/invoices: ~6 years (tax); support records: ~24 months; marketing data: until you opt out; cookies/analytics: per cookie type (see Cookie Notice).
7) Your Rights
Subject to law, you may: access, rectify, erase, restrict processing, object (including to marketing), and exercise data portability. Where processing relies on consent, you may withdraw it at any time.
To exercise rights, contact support@citywidetravels.com. We may need to verify your identity. You can also complain to the UK Information Commissioner’s Office (ICO) or your local supervisory authority.
8) Cookies
We use necessary cookies to operate the site and, with consent, analytics/marketing cookies. See our Cookie Notice for details and controls. You can change preferences at any time.
9) Security
We apply administrative, technical, and organisational measures (e.g., encryption in transit, access controls, vendor due diligence) to protect personal data. No system is 100% secure; we continuously monitor and improve safeguards.
10) Children
Our services are intended for adults (18+). If we learn we collected data from a child without appropriate consent, we will delete it.
11) Changes to This Policy
We may update this policy from time to time. Significant changes will be highlighted on this page. Please review periodically for the latest version.
12) How to Contact Us
For privacy questions or requests, email support@citywidetravels.com (subject: “Privacy request”). Postal address: Citywide Travels, Lower Roch Road, Rochdale, OL16 2AZ, United Kingdom.