Frequently Asked Questions – Your Airport Journey Sorted!

Citywide Travels is a UK-based, fully licensed private-hire operator and digital transport booking company, established in January 2022. We specialise in airport transfers and long-distance transportation across the UK.

We arrange airport transfers, airport-to-airport journeys, long-distance and intercity travel, hotel transfers, seaport transfers, corporate transportation and family transfers.

We operate nationwide through our network of approved independent transport partners, covering many towns and cities across the UK.

We work with approved independent private-hire operators and transport partners. Their relevant licences, driver checks, vehicle documents and insurance are reviewed before approval.

Yes. The price displayed before payment is the price you pay. We don't increase fares because of traffic congestion, journey delays or longer travel times.

No hidden journey charges. Applicable parking, airport charges, tolls and congestion charges are included in your quotation. Additional waiting charges may apply under our published terms.

Yes. Customers booking eligible return journeys automatically receive a 5% discount through our online quotation system.

Payments are processed through Stripe. We accept Visa, Mastercard, supported debit and credit cards, Apple Pay and Google Pay.

You can book same-day journeys or arrange your transportation up to 12 months in advance. Book your taxi when you book your holiday!

Immediately after successful payment, you receive an automatic booking confirmation email containing your journey reference and payment receipt.

As soon as a transport partner accepts your booking, we automatically send the driver's name, contact number and vehicle details.

We aim to ensure your driver is allocated at least 48 hours before pickup, giving you advance information and time to prepare.

Don't worry. We take responsibility for arranging a replacement driver through our live transport partner network.

Yes. We use your flight information to monitor airport arrivals. Your complimentary 60-minute airport waiting allowance starts when your flight actually lands.

Yes. We provide 60 minutes of complimentary waiting time for airport pickups. Additional waiting charges may apply after this allowance.

Yes. Eligible changes made at least 24 hours before your journey are free of charge, subject to availability and any applicable fare difference.

Cancellations more than 24 hours before travel can be made through the applicable cancellation process. For cancellations within 24 hours, contact our team to discuss your circumstances.

You can contact us through the WhatsApp icon displayed throughout our website, by email or by telephone.

Yes. Our team is available 24 hours a day, seven days a week to assist with booking enquiries and customer support.

Because we combine transparent fixed pricing, instant booking confirmations, advance driver allocation, flight monitoring and accessible customer support to make arranging your journey easier.